# Frequently Asked Questions

## I'm getting pings in my updates channel

Stores that have items monitored (Either from hot or manually monitored) and don't have a store that for them, will go to the updates channel. to change that, [set a channel](/monitoring-commands/setting-a-monitor-channel.md) or [ban the domain](/monitoring-commands/moonitor-preset-managment-hot.md)

## My banned keyword doesn't work

Banned keywords only work on webhooks, just add a webhook to the channel and Moonitor will auto-detect and use it.

## I can't add a certain Shopify Item

[Adding an old Shopify Link](broken://pages/LbkIXSzYzqhuGB5Fnml2)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.moonitor.tools/other-tools-and-features/frequently-asked-questions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.