# Frequently Asked Questions

## I'm getting pings in my updates channel

Stores that have items monitored (Either from hot or manually monitored) and don't have a store that for them, will go to the updates channel. to change that, [set a channel](https://docs.moonitor.tools/monitoring-commands/setting-a-monitor-channel) or [ban the domain](https://docs.moonitor.tools/monitoring-commands/moonitor-preset-managment-hot)

## My banned keyword doesn't work

Banned keywords only work on webhooks, just add a webhook to the channel and Moonitor will auto-detect and use it.

## I can't add a certain Shopify Item

[Adding an old Shopify Link](https://docs.moonitor.tools/other-tools-and-features/broken-reference)